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I designed and developed a Quality Engineering Center of Excellence platform to centralize and standardize the software testing lifecycle. The solution supports test strategy, risk assessment, BDD scenarios, functional and API testing, test environments, evidence tracking, defect management, quality gates, and governance — providing a structured approach to delivering reliable software.
Quality Assurance EngineeringAutomation EngineeringQuality Assurance TestingGoogle App ScriptGoogle SheetsJira
The network for creativity
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My role was the AI behavior layer: system prompt architecture, decision logic, and the test suite that kept it honest. I designed an 11-gate decision tree where routing is determined by order status × elapsed time — not customer tone. A frustrated message doesn't trigger escalation. A VENDOR_ACCEPTED order delayed 20 minutes does.
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Super impressive work
Most products don't fail at launch because of bad code.
They fail because nobody tested what happens when a real user — confused, distracted, rushing — actually uses it.
I've spent years being that user. The one who finds what developers never thought to look for.
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This platform brings together clinic management, patient workflows, finance, automation, mobile tools, and more, so the website couldn’t afford to feel like a feature dump.
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