Calmio Dental Clinic: Automated Booking and Exception HandlingCalmio Dental Clinic: Automated Booking and Exception Handling
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Calmio Dental Clinic - from inquiry to confirmed booking, without a phone call
A booking system for a family dental clinic in Bratislava. Routine visits confirm themselves, and reception only handles the exceptions.
Most dental clinics still book by phone. Patients call during working hours and wait on hold, and reception spends the day typing the same details into a calendar. I wanted to see how much of that one person could hand over to software in a week, without losing the human touch where it matters.
Calmio Dental Clinic is a fictional family clinic with two branches in Bratislava. It has three parts:
1. For patients: booking form with four steps, in six languages
- Pick a reason. An AI helper suggests one if you're not sure what appointment you need.
- Answer a few questions that change with the treatment: pain, swelling, a nervous child, braces type, blood thinners.
- Choose a branch, a dentist and a time from a live calendar, or take the first free slot.
- Get a confirmation email, an SMS and a calendar file. Move or cancel the visit from one link, no account needed.
2. Autopilot: three checks decide who needs a human
- Swelling plus fever? The patient is told to call now, or can request an urgent callback.
- Braces, implants, crowns, root canal, a very nervous child or blood thinners? The booking goes to reception.
- Everything else, such as check-ups, hygiene, fillings and children's visits, is confirmed instantly. Reminders go out 48 h and 24 h before the visit.
3. For reception and dentists: only the exceptions
- A Requests inbox sorted urgent-first, with the right actions for each type. The message to the patient can be edited before it's sent.
- Today and Week views per branch, a filter per dentist, and a "Next patient" card with health flags.
- A waitlist that flags a freed slot when someone cancels.
- Autopilot rules reception can switch on and off, and a full activity log.
Built with Lovable: the front end and back end (Lovable Cloud database and server functions), the AI booking helper and the Ask Calmio chat (Lovable AI), and real email and SMS through Brevo. 55 use cases in total.
Try it
Reception app: https://calmio-dental-care.lovable.app/admin (username admin, password admin)
Use your own email when you book and the confirmation arrives for real.
@Lovable #lovablechallenge
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