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š Customer Support Analytics Dashboard
Description:
Built a professional Customer Support Analytics Dashboard to help organizations monitor support operations, improve service quality, and enhance customer satisfaction through data-driven insights.
This dashboard provides a comprehensive view of Ticket Volume, Resolution Time, First Response Time, SLA Performance, Customer Satisfaction (CSAT), and Support Agent Performance, enabling support teams to identify bottlenecks, improve response efficiency, reduce resolution times, and deliver an exceptional customer experience.
Developed using Microsoft Power BI, SQL, and Microsoft Excel, the dashboard features interactive KPI cards, dynamic charts, executive-level reports, and drill-down analytics. It transforms raw customer support data into meaningful business intelligence, helping organizations optimize support operations and make faster, data-driven decisions.
Key Features
š Ticket Volume Monitoring
ā±ļø First Response & Resolution Time Analysis
šÆ SLA Performance Tracking
ā Customer Satisfaction (CSAT) Analysis
šØāš¼ Support Agent Performance Dashboard
š Executive KPI Reporting & Interactive Visualizations
Client Note
Looking for a customized Customer Support Analytics Dashboard for your business? I build clean, interactive, and executive-level Business Intelligence dashboards tailored to your operational requirements. Every dashboard is designed to provide actionable insights, improve support efficiency, monitor SLA compliance, enhance customer satisfaction, and enable smarter business decisions. If you're looking for a professional solution that delivers measurable value, I'd be happy to discuss your project and create a dashboard tailored to your needs.
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