WHY
Every booking used to be a WhatsApp or phone thread ("Is 6 PM free?") handled by the dentist and one
assistant: about 7 manual steps per appointment, evening slots lost while she's chairside, and 1 in 8
follow-ups ending as no-shows. I fixed both the front door (booking) and the follow-through
(reminders, rescheduling, no-show alerts), so the owner only steps in when something unusual happens.