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Here's a CS joke!
Ever notice how “customer service” somehow becomes “Dear customer, please solve your own problem” when a team gets overwhelmed? 😂
Messy CSR systems can quietly hurt a business NGL!! Slow replies, missed follow-ups, frustrated customers, lost sales, and ultimately lower retention.. that's how businesses end. And if you don't want your business to end, then that’s where I come in.
I help teams handle customer support with a sales + retention mindset.. Not just answering tickets, but understanding what the customer actually needs, solving issues quickly, spotting sales opportunities, and making sure good customers have a reason to stay!!
If your sales team is doing great work but your customer support is struggling to keep up, I’d be happy to help clean things up and take some of that pressure off your team.
Better support → happier customers → more sales → better retention.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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After more than 20 years in Customer Experience, one thing hasn't changed.
Customers rarely remember the perfect order.
They remember how you handled the unexpected.
A delayed shipment.
A refund.
A damaged product.
A difficult conversation.
Every interaction is an opportunity to build trust, or lose it.
That's why I enjoy working on customer operations, processes and multilingual support as much as answering customers themselves.
Better processes create better customer experiences.
#CustomerExperience #Shopify #CustomerSupport #Operations
Hi Contra 👋 I'm Sarthak, founder of Ascalify.
Most businesses I talk to don't need "more software." They need less wasted time.
The same customer questions answered 50 times a day. Leads that go cold because no one replied at night. Hours spent copying data between sheets and apps.
That's what we fix at Ascalify. We build simple systems that save time and cut costs:
• AI assistants that answer your customers 24/7
• Automations that remove repetitive manual work
• Custom dashboards and CRMs so everything is in one place
My rule: if it doesn't save you time or money, we don't build it.
I'll be sharing what I build here, including small experiments, real results and lessons learned.
If there's one task in your business you wish ran on its own, tell me in the comments. I'm happy to suggest how to automate it. 👇
Business owners: getting leads is only half the job.
If leads are coming in but follow-ups are manual, delayed, or inconsistent, you may be losing opportunities without realizing it.
That’s where a solid CRM and automation system makes a difference.
I help businesses use GoHighLevel to organize leads, automate follow-ups, manage pipelines, book appointments, and keep prospects engaged without adding more work to their day.
If your current setup feels messy or you’re leaving leads on the table, DM me “GHL” and let’s talk.
#GoHighLevel #BusinessAutomation #LeadManagement #CRM #DigitalMarketing