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Here's a CS joke!
Ever notice how “customer service” somehow becomes “Dear customer, please solve your own problem” when a team gets overwhelmed? 😂
Messy CSR systems can quietly hurt a business NGL!! Slow replies, missed follow-ups, frustrated customers, lost sales, and ultimately lower retention.. that's how businesses end. And if you don't want your business to end, then that’s where I come in.
I help teams handle customer support with a sales + retention mindset.. Not just answering tickets, but understanding what the customer actually needs, solving issues quickly, spotting sales opportunities, and making sure good customers have a reason to stay!!
If your sales team is doing great work but your customer support is struggling to keep up, I’d be happy to help clean things up and take some of that pressure off your team.
Better support → happier customers → more sales → better retention.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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A multi-tenant SaaS platform I designed and built end to end. It generates, hosts, and manages marketing sites for trade businesses, with Stripe subscription billing, a serverless backend, and automated deployment pipelines. It has a live paying customer. Built with Node.js, serverless functions, Stripe, and GitHub Actions CI/CD.
This sounds amazing. Great work!
Not only founders and CEOs need support.
Sometimes you’re simply doing too much, wearing too many hats, and trying to keep everything moving on your own.
And if you’ve never had an EA before, you may not even know what you should be delegating.
That’s okay.
Let’s have a conversation, we can look at what’s on your plate and figure out where some structure and support could make things easier.
You know you need an EA.
You just don’t know what you’d actually give them to do. 😂
Because right now, you’re juggling client work, team decisions, projects, partnerships, content, planning what’s next… and somehow keeping up with everything that’s already happening too.
You know...
Hi from Florida! I’m Michelle, and I’m happiest when someone hands me a messy process, a stubborn website, or a “we know this should work better” problem.
Over nearly 30 years, my work has crossed tech support, database administration, operations, compliance, real estate technology, product QA, web design and content, and AI workflows. It may look like a winding path, but the common thread has always been the same: figuring out what’s broken, making it clearer, and building something people can actually use.
I’m here to connect with people who need a practical problem-solver—not just someone who checks a box. If your process, website, content, or workflow needs another set of experienced eyes, I’d love to hear about it.
And yes, I really do enjoy finding the thing everyone else missed. 🙂