Hi, I'm Anna (but you can call me Annie!) ♡

I'm new to Contra so I thought I would make an About Me post and share what I am looking for. First, I'm based in Austin, TX, and when I'm not deep in a client account, you'll probably find me traveling, attending concerts, playing pickleball, doing pilates, and just being outside in the sunshine. I'm someone who genuinely loves getting to know new places and loves doing anything outdoors (and yes, that's picture in my bio is me next to an active volcano in Guatemala not too long ago).

I'm new here on Contra, but not new to this work. Over the last 3+ years, I've built my career in customer success, onboarding, and enterprise account management. First in enterprise sales at Dell Technologies, then in customer success at 8am. Along the way, I've managed 200+ accounts, generated $30M+ in pipeline, closed $3M+ in revenue, and built onboarding programs with a 90% completion rate against a 40% company average, with 100% retention of everyone who completed it.

What I care about most isn't just the numbers, it's the relationships behind them. Data matters and I use it constantly to guide decisions, but if I've learned anything in my career, it's that genuine connection is what actually drives results. A client stays because they trust you, not because of a longer feature list. I like figuring out what a client actually needs, not just what they ask for, and showing up consistently so clients see me as a consultative resource and partner advocating for their business.

I'm currently looking for contract work in:

Customer Success

Onboarding & Implementation

Customer Experience

I also bring bonus skills in project management and social media marketing, so if your team needs extra hands there too, I'm happy to help. I attached my freelance card below for some quick statistics about my work over the last 3 and a half years.

Starting rate is $25-50/hr depending on scope, and I'm available now for 15-30 hrs/week.

If any of this sounds like a fit, I'd love to collaborate with you and your team. Feel free to message me here on Contra, or schedule time with me on my calendar link Schedule Time with Annie, or find me on LinkedIn and Instagram if you want to get a sense of who I am beyond the resume.

Looking forward to connecting! 🌋