Here is a quick look at the workflow behind my Al-powered WhatsApp hotel assistant. When a custom...Here is a quick look at the workflow behind my Al-powered WhatsApp hotel assistant. When a custom...
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Here is a quick look at the workflow behind my Al-powered
WhatsApp hotel assistant.
When a customer sends a message, n8n receives it via a webhook and checks Airtable to determine whether the customer already exists. Based on the result, the workflow either continues the conversation or creates a new customer record.
The Al agent (powered by Gemini) responds using the hotel's knowledge base. If it can't answer a question, it intelligently offers to connect the customer with a human staff member.
If the customer accepts, the workflow notifies the team through Green API (WhatsApp), logs everything in Airtable, and waits for staff confirmation. If no one confirms within 5 minutes, the customer automatically receives a form to ensure no request is missed.
Tools used: n8n • Airtable • Green API • Google Gemini
This is just a high-level overview. I will be sharing a full voiceover walkthrough of the entire workflow in my next post, explaining every node and the logic behind it. Stay tuned!
#n8n #automation
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