AI WhatsApp Support Agent with n8n, OpenAI & Riwhap APIAI WhatsApp Support Agent with n8n, OpenAI & Riwhap API
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AI WhatsApp Customer Support Agent built with n8n, OpenAI, and Riwhap API. It automatically reads customer messages via Webhook, fetches data from Google Sheets, uses AI with chat memory to generate smart replies, and sends answers directly to WhatsApp.
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Kapil's avatar
I'd route unanswered Sheets lookups to a person and pause automated replies for that conversation. How do you stop the agent and a human from answering the same WhatsApp message?
Akash's avatar
I’d use a conversation-level human takeover flag. If the Sheets lookup has no answer, set the status to “HUMAN” and pause the AI workflow. The agent checks this status before replying, so AI and human won’t respond to the same conversation.
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