ClearPath Bio-Restoration (Detroit, MI) rebuilds the moment an inquiry turns into a confirmed dispatch for Marcus, a solo biohazard, hoarding, and decontamination operator.

The Problem: Clients seeking extreme hoarding or biohazard remediation are overwhelmed by grief, trauma, or an impending 48-hour eviction deadline. Requiring an invasive, multi-question phone call caused a 40%+ drop-off. Furthermore, when jobs were booked blindly, Marcus frequently arrived unprepared for shut-off utilities, raw biohazards, or sharps.

The Build: • Fix the Front Door: A compassionate, judgment-free visual assessment replacing clinical jargon with plain-language space categories. One-tap toggles capture utility shut-offs (auto-adding generators/water tanks) and offer 100% plain, unmarked vehicle arrival for neighborhood privacy. • Fix the Follow-Through: An automated Owner Dispatch Manifest that pre-packs the exact PPE tier, flags municipal dumpster permits, and enables 1-click arrival SMS updates with a self-serve rescheduling flow.

Outcome: Turns a distressing multi-day phone ordeal into an anonymous, safety-compliant dispatch confirmed in under 90 seconds—saving the solo operator 15+ hours of weekly phone triage.