The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
IT Service Management Dashboard Project
Developed an interactive IT Service Management dashboard to monitor ticket volume, incident trends, SLA performance, and support team efficiency. Analyzed operational support data to identify service bottlenecks, improve response times, and support data-driven operational decisions.
Key Business Insights & Decisions:
Monitored ticket creation and closure trends to improve operational efficiency
Identified high-priority and high-severity incidents requiring immediate attention
Tracked SLA compliance rates to reduce delayed ticket resolutions
Analyzed support categories and work types to optimize resource allocation
Evaluated top-performing IT agents based on ticket resolution performance
Improved service quality monitoring through customer satisfaction analysis
Dashboard Highlights:
Ticket Volume & Closure Tracking
SLA Performance Monitoring
Ticket Priority & Severity Analysis
Support Category Breakdown
IT Agent Performance Analysis
Customer Satisfaction Metrics
Interactive Filters for Dynamic Reporting
Skills Used:
Data Cleaning & Transformation
Exploratory Data Analysis (EDA)
KPI Monitoring & Reporting
Operational Data Analysis
Data Visualization
Dashboard Development
Business Intelligence Reporting
Insight-Driven Decision Making
Tools & Technologies:
Power BI • Excel • SQL • Python • DAX • Data Visualization
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Related posts
O - A :Predictive Demand & Trend Dashboard
A B2B-focused piece that looks like a high-end trading terminal.
The Experience: A stunning "Bento-grid" dashboard that predicts which products will trend in the next 7 days by scraping social media trends and correlating them with current inventory.
The AI Tech:
Sentiment Analysis: Processing social media feeds.
Forecasting: Using time-series models to predict stock-outs before they happen.
Impressive
🚛 Transform Logistics Data Into Profitable Decisions with Intersect Analytics
At Intersect Analytics, we help logistics and supply chain businesses turn complex operational data into powerful business intelligence dashboards using Power BI, Excel, Google Sheets, and advanced analytics solutions.
📊 In this Logistics Financial Dashboard project, we delivered:
✔ Real-time Revenue & Profitability Tracking
✔ P&L Statement Analytics
✔ Cost Analysis & Operational Expense Monitoring
✔ Revenue Trend & Regional Performance Insights
✔ KPI Scorecards & Executive Reporting
✔ Customer Revenue Segmentation
✔ Interactive Power BI Reporting Environment
🔍 Key Business Findings:
• Revenue growth increased by 12.6% through service performance optimization
• High transportation costs were identified as the largest expense driver
• Regional profitability analysis exposed underperforming markets
• Customer revenue concentration revealed top-performing accounts contributing the majority of revenue
• Profit margin trends enabled faster strategic decision-making
💡 Outcomes Delivered:
✅ Improved financial visibility
✅ Faster executive reporting
✅ Data-driven operational planning
✅ Enhanced profitability analysis
✅ Better forecasting and budgeting decisions
✅ Centralized reporting for management teams
Whether you're in logistics, retail, healthcare, manufacturing, or finance — we build professional dashboards that help businesses monitor KPIs, automate reporting, and uncover growth opportunities.
Our Services:
🔹 Power BI Dashboard Development
🔹 Financial Analytics & Reporting
🔹 Advanced Excel & Google Sheets Automation
🔹 Business Intelligence Solutions
🔹 KPI & Executive Dashboard Design
🔹 Data Cleaning & Transformation
🔹 SQL & Data Modeling
🔹 Forecasting & Financial Modeling
📈 Stop guessing. Start making decisions backed by data.
Intersect Analytics — Bridging Data, Finance & Business Growth.
A modern real estate management experience designed to make property operations feel clear, premium, and effortless. Built for agencies and property teams handling listings, analytics, appointments, and sales in one unified workspace.
Designed in Figma with a soft neutral interface, bold contrast system, and spacious modular layout that keeps complex property data easy to scan. The dashboard combines performance analytics, interactive property cards, listing management tables, and integrated map tracking into a workflow that feels both elegant and highly functional.
The real strength of the system is flexibility. The same structure can easily adapt for luxury real estate, rental management, hospitality platforms, or property investment tools. From the large visual property showcase to the compact analytics widgets, every section was designed to balance clarity with premium visual presentation.
Really happy with how the monochrome palette and clean spacing helped create a calm, high-end dashboard experience without sacrificing usability.
Would love to hear your thoughts on the UI direction. 👀
UX Design | Real Estate | Dashboard UI | SaaS Platform
Tools: Figma, Jitter
Rock solid layout! 🤘
Trending
Claude
Claude has entered the design space. How are you using Claude Design?
Contra University
Learn from expert creatives how to earn more using next-gen AI tools.
creativeaiflow
Creative AI workflows are evolving. What tools do you use, and what are their strengths and weaknesses?
portfolioreview
The best portfolios tell a story, not just show a grid. Share yours for feedback.
freelancerlife
Freelancer life is wins, pivots, and everything in between. What’s yours right now?