Revamped Ticketify: Enhancing User Experience & TrustRevamped Ticketify: Enhancing User Experience & Trust
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I completely updated the design of Ticketify 🎟️
The previous version worked, but there was something important that didn’t feel right: the design didn’t reflect the real value of the application.
Ticketify is not just an app for selling tickets. The product is built around three main pillars:
🔐 Secure purchases ⚡ Instant tickets 🔎 Fast event discovery
And the previous design didn’t communicate that clearly enough.
That’s why I decided to redesign the entire experience, aiming for an interface that feels more intuitive, functional, and trustworthy for anyone who wants to buy tickets or manage events.
Many ticket-selling platforms tend to feel unclear, overloaded, or difficult to use. My goal with this redesign was to differentiate Ticketify through the user experience: allowing users to quickly understand where they are, what they can do, and how to move forward without friction.
An application doesn’t only need to work well behind the scenes. It also needs to visually represent the value of the product.
Design should help build trust, especially when we’re talking about online purchases, digital payments, and event access through tickets.
Some of the features included in Ticketify:
🔐 Authentication and security • JWT authentication • OAuth 2.0 with Google • Email verification • Password recovery • Alerts for new logins from a different IP address
🎟️ Features for organizers • Create, edit, and manage events • Manage sales and earnings • Dashboard with key KPIs • Ticket validation through a QR scanner using the camera • Manual validation by code • Event and user profile management
🛒 Features for buyers • Explore and search events by name, date, category, or price • Buy tickets through Mercado Pago integration • View purchased tickets and their status • Access digital tickets with QR codes • Manage user profile • View purchase history and purchase details
📧 Automated emails • Account verification • Password recovery • Purchase confirmation • New login alerts
⚙️ Technologies used • MongoDB • Express.js • React • Node.js • Resend • JWT • OAuth 2.0 • Mercado Pago
This redesign reinforced something important for me: user experience is not just about “making it look nice.”
It’s about making the product easier to understand, more trustworthy, and allowing users to complete important actions in a simple way.
In this case, buying a ticket, receiving it instantly, and using it without complications.
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