A dental clinic in Milan taught me more about conversion than any landing page course. 35 years i...A dental clinic in Milan taught me more about conversion than any landing page course. 35 years i...
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Ayman Dakir
• Aug 5
A dental clinic in Milan taught me more about conversion than any landing page course.
35 years in practice. 12,000 patients treated. And the easiest way to book was still to find the phone number yourself.
Three things we changed
1. Two actions in the hero, not one. Book now for people who are ready, Call us for people who want reassurance first. In healthcare the audience splits almost evenly, and forcing everyone down one path loses half of them.
A dental clinic in Milan taught me more about conversion than any landing page course.
35 years in practice. 12,000 patients treated. And the easiest way to book an appointment was still to go hunting for the phone number.
Three things we changed.
1. Two actions in the hero, not one. Book now for people who are ready, call us for people who want reassurance first. In healthcare that audience splits almost evenly, and forcing everyone down one path quietly loses half of them.
2. Proof before persuasion. Years in practice, patients treated, size of the studio, sitting directly under the hero as plain numbers. No adjectives. Numbers do reassurance better than copy does.
3. Address and directions treated as content, not footer text. For a local business, how do I get there is a conversion question, not an admin detail.
The pattern keeps repeating. For local service businesses the bottleneck is rarely traffic. It is that the site makes people work to do the thing they already wanted to do.
What is the most buried call to action you have run into lately?
2. Proof before persuasion. Years in practice, patients treated, size of the studio, sitting directly under the hero as plain numbers. No adjectives. Numbers do the reassuring that copy cannot.
3. Address and directions treated as content, not footer text. For a local business, how do I get there is a conversion question, not an admin detail.
The pattern keeps repeating: for local service businesses the bottleneck is rarely traffic. It is that the site makes people work to do the thing they already wanted to do.
What is the most buried call to action you have run into lately?
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