I helped build and improve the operational systems that supported day-to-day work across multiple departments. My work included mapping workflows, creating SOPs and documentation, developing trackers and processes, improving cross-functional communication, and establishing clearer ownership and accountability. As the company grew, I worked across operations, production, QC, warehouse, customer service, HR, and management to identify gaps and turn manual or inconsistent processes into more organized, repeatable systems. I also supported team training and implementation to make sure new processes were practical and actually used.