Three weeks into building the Pasted website, after the design was approved, an 11-page document arrived with a whole new vision. It was beautiful work, and it described a different project at the agreed price. I asked them to decide: keep the approved scope, or pause and price the new idea separately. On day six, they chose the original. We shipped two weeks later.

Offering to price the new vision as its own phase also lets the client see what the idea costs without it feeling like a no. Was a change-order process already written into your contract, or did you build that path on the spot?

Mood sliders for Ballogy 🏀