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I created and organized a client database to centralize important client information and make it easier to manage and track client relationships. The database includes client details, business information, status, and follow-up tracking, with clients organized into categories such as Active, New, Pending, and Inactive.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Hi everyone! 👋
I’m Akriti Srivastava, a Virtual Assistant & Customer Support professional available for remote freelance work.
I help businesses with:
• Customer Support
• Chat & Email Support
• Lead Generation
• Web Research
• Customer Follow-ups
• Data Entry
• Virtual Assistant Tasks
I focus on clear communication, organized work, timely updates, and professional customer handling.
I’m currently open to freelance projects and ongoing remote support.
If you need reliable remote support for your business, feel free to connect with me. 😊
#VirtualAssistant #CustomerSupport #RemoteWork #Freelancer #LeadGeneration #VirtualAssistantServices
3 signs shipping updates are costing you support tickets:
1. “Where's my order” is the most common question you get
2. Updates require manually checking a courier site
3. Delays get discovered by the customer first
→ Proactive beats reactive, every time, on this one.
Pulling courier data automatically removes the manual lookup step and stops tickets before they start.
A customer got a shipping update before they even thought to ask.
The package hit a routing delay. Instead of the customer discovering it by checking a tracking page, a heads-up landed in their inbox first with a new estimated date attached.
→ The best support message is the one sent before the question gets asked.
