Built an AI voice agent to handle both inbound and outbound business calls. The agent can answer ...Built an AI voice agent to handle both inbound and outbound business calls. The agent can answer ...
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Built an AI voice agent to handle both inbound and outbound business calls.
The agent can answer questions, qualify leads, collect caller information, book appointments, and transfer calls to a human when needed.
I also connected the voice workflow with the CRM so important call and lead information can be passed to the right system automatically.
The idea was to connect the conversation itself with the actions that happen after the call — from qualifying a lead to booking an appointment and keeping customer records updated.
The workflow can be adapted based on the business, conversation flow, and integrations required.
The problem: one-person trades can't answer the phone from a roof or a crawlspace. Missed calls become lost jobs, and evenings go to quotes and follow-ups.
I built Dial and set it up for a demo HVAC shop, Dry Heat Air Co. in Mesa, AZ.
For customers
• An AI voice front desk that answers every call, asks the right questions and flags emergencies
• Online booking in plain words. Dial suggests the likely fault and offers real arrival windows from the owner's schedule. Booked in about a minute.
• A live job page, plus a My Visits account with every visit, quote and receipt
• One tap to confirm "I'll be home" or accept a quote
For the owner
• The whole day on one screen: what needs you, what the front desk handled, the route and time saved
• Hold to talk after a job. The voice note becomes the receipt, the quote and follow-ups on day 2, 7 and 14.
• Both sides update live, so there's no phone tag
Built with Lovable and Lovable Cloud, ElevenLabs for the voice agent and transcription, and Gemini to write up each job.
Try it: dial-frontdesk.lovable.app
The customer side has a shared demo account, so you can tap around and watch the owner's side update live.
HavenWell Coaching Studio is a fictional one-on-one coaching practice that was struggling with the manual work involved in managing appointment inquiries.
The solution is an end-to-end booking experience that allows clients to discover services, check availability, select a time, and confirm appointments without unnecessary back-and-forth.
For the coach, the system centralizes appointments, inquiries, clients, availability, and follow-up workflows, reducing the repetitive administrative work involved in managing bookings.