service inquiries sent directly to business email inboxes were previously processed manually. Manual copying produced a 6–12 hour latency in lead acknowledgment, data entry typos in emails, and misplaced opportunities.
Architecture & Data Flow
Trigger: Gmail Watch Emails listening for incoming messages.
Extractor: Maps sender name, sender email, and timestamp variables.
Storage: Google Sheets Add a Row writes structured record.
Designed and developed a modern hotel website for Msasa Court Hotel, featuring accommodation showcases, conference facilities and streamlined booking inquiry forms.
Integrated an automated inquiry management workflow using Google Sheets, Make, Telegram and Gmail, enabling structured inquiry collection, automated notifications and more efficient inquiry handling.
A complete digital solution combining website design, user experience and business process automation.