Automated Webhook for Real-Time Priority Ticket RoutingAutomated Webhook for Real-Time Priority Ticket Routing
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Webhook-triggered automation that receives data from any source (website, app, or form):
→ Custom webhook URL receives ticket data in real-time → Parses: Name, Email, Priority (urgent/high/medium/low), Issue, Timestamp → Router analyzes priority level and routes accordingly
PRIORITY ROUTING PATHS:
URGENT Priority:
Sends RED ALERT email to manager (🚨 URGENT TICKET)
Sends Slack notification to emergency channel
Creates Airtable record tagged "Urgent"
Sends instant auto-reply to customer: "We'll respond within 1 hour"
HIGH Priority:
Sends ORANGE ALERT email to team lead
Creates Airtable record tagged "High"
Auto-reply: "We'll respond within 4 hours"
MEDIUM/LOW Priority:
Sends standard email to support queue
Creates Airtable record
Auto-reply: "We'll respond within 24 hours"
Every ticket logged to Airtable with full details, timestamps, and status tracking.
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started