I designed and developed a specialized AI phone receptionist for veterinary clinics.

The system handles real PSTN and SIP calls through FreeSWITCH. It combines streaming speech recognition, LLM orchestration and low-latency voice synthesis to communicate naturally with pet owners.

The agent can answer questions about veterinary services, business hours, location, parking and clinic policies. It can identify the pet owner’s reason for calling, distinguish routine appointment requests from potentially urgent situations, check configured availability and guide the caller through a veterinary visit request.

The system includes:

• Real US telephone and SIP call handling • Pet-aware reason-for-visit collection • Routine, sick-visit and urgent-request routing • Veterinary service and provider information • Appointment booking, rescheduling and cancellation flows • Email confirmations and owner notifications • Safe escalation for urgent or unresolved situations • Call recordings, transcripts and structured summaries • Appointment status and administrative review • Configurable services, staff, schedules, policies and instructions • Replaceable speech recognition, LLM and voice providers

I developed the telephony architecture, real-time conversational pipeline, backend APIs, veterinary call flows, appointment logic, email integration, administration, deployment and real-call testing.

The agent does not diagnose animals or replace veterinary judgment. Urgent, uncertain or clinically sensitive requests are handled according to configured escalation rules.

This is an independently developed product, not a paid client project.

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