Per-Agent vs. AI-Resolved Ticket Pricing for Support InboxesPer-Agent vs. AI-Resolved Ticket Pricing for Support Inboxes
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Same team, same month, same $87. Two ways to price an AI support inbox. Left charges per agent, right only charges when the AI fully closes a ticket. If you ran support, which one would you sign up for?
Pay per agent
Pay per resolution

1 vote

Ends in 1d

Ali's avatar
Why I built both: per agent charges you for hiring, per resolution only earns when the AI actually works. The catch is who decides what counts as resolved. Would you want to audit those tickets before paying?
Vansita's avatar
Per resolution makes sense.
Ali's avatar
Thanks Vansita. It feels fairer to me too, you only pay when the AI actually does the work. Would you trust the AI to mark a ticket resolved, or want a human to confirm first?
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