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AI Support Agent Trained on a Business's Own Docs
An AI agent that answers routine customer support questions from a business's own documentation, and hands refunds, cancellations and edge cases to a human. It has a live demo that answers from our own knowledge base.
Skills: AI chatbot development, Claude/OpenAI API, knowledge-base retrieval, Next.js
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Designed the landing page for Smug — an AI support agent that resolves tickets, knows exactly when to escalate to a human, and has zero interest in pretending otherwise.
Most AI support tools go the humble, over-apologetic route. Smug does the opposite — the whole brand is built around a smug little cat mascot and copy like "Handled it. You're welcome." It's a genuinely fun brief: figuring out how to make confidence read as charming instead of obnoxious.
Bold electric blue and orange instead of the usual muted SaaS palette, because a product this confident shouldn't look shy about it. 💙
cool
"Can I book with you?" shouldn't take 15 messages to answer. But for one business owner, it did, every single time.
He runs a home-help business in PAKISTAN (Islamabad & Rawalpindi), moving crews, with no real system. Every inquiry came in as a vague message. He'd read it, figure out what was needed, check who's free, negotiate a time, confirm, and follow up manually every time. Evenings and weekends were chaos. No-shows cost him. He is a team of one, juggling everyone.
So I rebuilt his booking process as ● MADAD, Urdu for "help."
Customers don't pick a category, they just describe the problem: "Want to move home furniture from DHA phase 2 to Bahria" MADAD understands it, matches a crew, and books it—no back-and-forth. The owner isn't coordinating anymore. He's just informed.
From "Can I book with you?" to "You're booked" with almost nothing left for him to manually do.
Built end-to-end in @Lovable for the #lovablechallenge https://madad-home-help.lovable.app
➡️Added the ADMIN side for judges to view what minimum actions the admin could take. He will just change status; the customer has nothing to do with the admin side.
I will upload a step-by-step BTS soon. Demo below ↓
One of the most thoughtful and practical concept I've seen this far.... it truly deserves appreciation and recognition
The visual storytelling is good.