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"Voice + Text AI Chatbot – Lead Qualification & Routing for Title & Escrow Company"
Built an intelligent, voice-enabled conversational assistant (Quinn) for Total Title Services that greets website visitors, qualifies leads across 6 customer types (Buyers, Sellers, Agents, Investors, Lenders, FSBO), collects structured information (name, state, email, phone, transaction volume, etc.), and delivers clean leads to the team via email/webhook/CSV backup. Features natural voice interaction, input validation, smart retries, session persistence, and mobile-responsive UI.
Very cool implementation. Voice + text for lead qualification is a powerful combo, especially when routing visitors to the right path early in the conversation. Curious how you structured the qualification logic across the different customer types.
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