Business Efficiency Audit — Small Bookkeeping Practice New client enquiries were waiting three days for a reply — long enough that half went quiet. The audit found the fix wasn't new software: Xero's own automated reminders were already included and simply never switched on. Full 9-page report with a client-capacity model and a shift toward fixed-fee pricing flagged as the next move. 4 of 9 pages shown — full report available on request. Sample project. Real client calls are confidential.