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Client Service Database – Excel Demo
Created a professional Excel client database to organize and manage customer information efficiently.
Included:
Client names and email details
City and service information
Service status tracking
Data formatting and organization
Filters for easy data management
Status dropdown
Summary section for quick overview
Skills Demonstrated: Excel Data Entry, Data Organization, Formatting, Data Management, and Basic Excel Functions.
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Organized, cleaned, and accurately formatted raw client database into Google Sheets with 100% accuracy. Applied color-coded status tracking (Verified/Pending) and standardized contact details for seamless workflow management.
Checkout Research: Why Customers Abandon Cart, and What It Takes to Keep Them
Officeworks' desktop checkout converted above industry standard, but mobile conversion lagged and checkout took over 4x longer than the 1-minute benchmark customers expect. I led a mixed-methods research programme, an audit spanning 6 methods, 613 NPS responses, and 10 user interviews, to find out why.
The research surfaced three connected stories: customers need to feel confident before they can be efficient, cart abandonment has specific and fixable causes (hidden charges, security doubts, and slow load times ranked highest), and Officeworks' mobile checkout was underperforming its own desktop experience.
I translated these findings into 6 prioritized recommendations, including surfacing total cost upfront, making the mini cart editable, and redesigning for adaptive mobile checkout, directly shaping the roadmap for Officeworks' checkout redesign.
Project Title:
Excel Data Entry & Data Cleaning – 1,700+ Rows
Project Description:
Organized and cleaned a 1,700+ row Excel dataset.
Work completed:
• Data entry and organization
• Data cleaning and formatting
• Data validation and error checking
• Spreadsheet management
• Basic data analysis
• Maintaining data accuracy and consistency
Tools: Microsoft Excel
