This project showcases a Voice AI Agent built with Vapi and integrated with n8n for workflow automation. It is designed for restaurant takeaway services to streamline customer ordering and increase revenue through intelligent upselling.
Core Features & Value:

AI Voice Order Taking: Uses natural language understanding to accurately process customer orders for various food and takeaway items, ensuring a smooth conversational flow.

Dynamic Upselling Logic: The AI voice agent proactively recommends complementary products—such as sides, desserts, or drinks, based on the customer’s order, boosting the average order value.

Automated Customer Data Collection: If the upsell is declined, the agent seamlessly collects essential details including name, contact number, and delivery address for order fulfillment.

Multi-Channel Notifications via API Integration:


Kitchen/Staff Email: Sends a detailed order summary directly to the kitchen for preparation.

Customer SMS: Triggers an instant text confirmation with order details and estimated delivery time.

Automated Reporting & Analytics: Integrated with n8n for real-time data logging and analytics. The system generates post-call reports containing customer information, order breakdown, total value, upsell success status, and call duration.