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A customer asks a question on WhatsApp, gets an answer, and says they want to order.
What happens to that order next?
For a recent client, I built a WhatsApp assistant that answers common questions, captures order details, and updates records so the team can see what came out of each conversation. The useful part is the handoff: the customer can keep talking naturally, while the business gets a record it can act on.
If your team is still copying WhatsApp orders into a sheet or CRM by hand, tell me what happens after a customer says “I’d like to buy.” I’ll point out the first step I’d automate.
One handoff case I'd test is a customer changing an order after the first record has been prepared.
For example: "two blue desk stands" followed by "make that three, and deliver on Monday instead." The team should see one updated order proposal, the source messages and the...
That’s a fair catch, especially the distinction between captured and confirmed. I used “Confirmed” too early in the visual; stock and delivery still need their own checks.
The revision example is a good test: the second message should update the same order proposal, preserve both...
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The bit about auto booking meetings into calendars looks like it will eliminate a lot of scheduling back and forth.
👋 I am new to Contra and I did my first post without realizing I hadn't even introduced myself!
Hey! I am Abuzar.
I build AI agents, automations and full web apps for small businesses and freelancers:
🤖 Agents that reply to new leads and follow up so nobody goes cold
💬 Chatbots that answer customers using your own documents
🔗 Connections between your apps, so data moves on its own instead of through copy-paste
💻 Custom web apps and dashboards, from idea to launch, when off-the-shelf tools just dont fit
✦ ✦ ✦✦ ✦ ✦✦ ✦ ✦✦ ✦ ✦✦ ✦ ✦✦ ✦ ✦
For 3.5 years I built payment systems at a fintech company, where my whole job was making sure money never disappeared.
Now I make busywork disappear instead 😄
Off the keyboard, you will find me watching cricket or on a long motorcycle ride somewhere outside Lahore 🏏🏍️
I've noticed this community is full of amazing designers, editors and creatives, and I'm the guy who loves the techy plumbing behind the scenes. So I'm curious 👇
What's the most annoying non-creative part of your freelance week? Invoicing, client onboarding, chasing feedback, organising files?
Tell me in the comments. I'll reply to each one with an idea for how to automate it 🤝
This week, I have been working on automating my boss's inbox management, delegating email triage to AI while I handle reviews and approvals that require sound judgment. Because one wrong response to a client can cost a business revenue, I wanted to build a system that saves time without handing over critical decisions to AI.
How I built it:
I created two connected automation scenarios in Make.com.
Scenario 1: Intelligent Inbox Triage:
AI analyzes incoming emails, categorizes them by priority, summarizes their content, and recommends the next action. This makes it easier to identify urgent messages and decide what needs attention first.
Scenario 2: Human Review & Approval:
The workflow supports the review and approval process before an email is sent. Slack notifications help bring relevant updates to my attention, so I can review the proposed action and approve the response before it goes out.
Below are snippets of the two scenarios, including a Slack notification, showing how the workflow operates.
My takeaway? AI can help manage the inbox, but when a response could affect revenue or a client relationship, the final decision should remain human.
I'd test the triage with urgent emails that sound casual, such as 'I still can't access the account.' Do you review a sample of low-priority messages to catch urgent ones the AI missed?