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Drop "I understand your frustration."
A free prompt for anyone running an AI assistant that talks to upset customers. Give it the customer's message, the drafted reply and the next steps you allow, and it rewrites the reply: the customer's actual problem in their own words, one concrete action with the exact link or email you listed, and none of the stock empathy lines. It never blames the customer, never admits fault and never promises anything you didn't list. Threats, chargebacks and abuse are handed to a person. Written to match my prompt packs.
#ai #chatbot #customerservice #promptengineering
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Healthcare AI Agent – Reschedule Appointments by Voice
AI Healthcare Assistant — Turn On Sound for the Best Experience.
Movexa AI Assistant helps physiotherapy clinics reschedule patient appointments in seconds, by text or by voice, without leaving the dashboard.
THE PROBLEM
Rescheduling a single session in a busy clinic means checking the therapist's calendar, finding a free slot, updating the booking and remembering to notify the patient. Front desk staff and therapists repeat this many times a day across different tools, and missed reminders lead to no-shows.
THE SOLUTION – THE FLOW
Ask – Open the AI search (⌘K) or tap the mic and say: "Reschedule Tezah's session tomorrow to 4 PM and remind her."
Understand – Voice mode transcribes live and shows exactly what the AI understood.
Check – Movexa checks the therapist's calendar and finds that 4:00 PM is free.
Confirm – The AI never acts silently. It shows a clear action card (patient, old time, new time, therapist, reminder) to confirm, edit or cancel.
Done – The appointment moves, the patient gets an SMS + app reminder, and the change is logged with one-tap Undo.
THE RESULT
A task that took several clicks and calls now takes one sentence, while the clinic team stays in full control of every action.
Motion Design without AI, what do you think?
This is a short self-promo video showcasing our approach to motion design and how I help brands present their products in a more engaging way.
It’s always a good reminder that we should invest in our own brands just as much as we do in our clients.
Proof that human taste and frame by frame intention still beat generative video every single time. Did you plan the entire script upfront in Figma?
Did a motion for the Cockpit concept ⁕ 🔈 ON
Design & Creative Direction: Me
Motion & Sound: Claude Code
Cockpit is an AI agent management platform concept that helps teams:
- Set boundaries
- Monitor activity
- Manage approvals
- Track knowledge sources
- Measure performance and costs
It brings together five key AI UX challenges:
👉 Autonomy
👉 Observability
👉 Human Approvals
👉 Context
👉 Analytics
The idea is simple:
As AI agents become more capable, the experiences we design around them need to make their actions more transparent, predictable, and manageable.
Thanks!
Human approvals is the part most agent UIs skip. Good call making it one of the five challenges.