Boost Customer Support Efficiency with AI in Retool WorkflowsBoost Customer Support Efficiency with AI in Retool Workflows
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How we added AI ticket classification in Retool
Problem The support team handled incoming requests manually. Every ticket had to be reviewed, tagged, and routed before real work could begin
Manual triage This created delays, inconsistent tagging, and too much repetitive work for the team
AI classification We added AI inside a Retool workflow to detect intent, assign priority, and suggest the right queue automatically
Impact Tickets reached the right people faster, triage time dropped, and the team focused more on solving issues instead of sorting them
The workflow stayed the same, only the manual step was removed
šŸ‘‰ AI works best when it supports existing workflows
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Creatives on Contra have earned over $150M and we are just getting started