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How we added AI ticket classification in Retool
Problem
The support team handled incoming requests manually. Every ticket had to be reviewed, tagged, and routed before real work could begin
Manual triage
This created delays, inconsistent tagging, and too much repetitive work for the team
AI classification
We added AI inside a Retool workflow to detect intent, assign priority, and suggest the right queue automatically
Impact
Tickets reached the right people faster, triage time dropped, and the team focused more on solving issues instead of sorting them
The workflow stayed the same, only the manual step was removed
👉 AI works best when it supports existing workflows
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Human VS AI
I asked A.I. to create a visual icon that relates to:
Subject: Analytical Minds
Description: See patterns. Solve complex puzzles. People who see the patterns in the data and love solving complex puzzles.
No way would I use the A.I. version.
6 voted
38%
10 voted
62%
16 votes
Closed
The illustrator copy looks cool...it really shows the pattern clearly
Most people don’t avoid automation because they lack ideas.
They avoid it because turning “when this happens, do that” into a working system can swallow an afternoon.
n8n has just introduced an assistant that can take a plain-English request, build the workflow, run it, and help fix what breaks.
That makes the first step easier. But there’s still one thing the tool can’t decide for you: what should happen when reality doesn’t follow the happy path.
Before automating a task, write down:
What starts it?
What should happen?
When should a person step in?
If you could automate one annoying task this week, what would it be?
Most businesses don't need more leads. They need a better system for managing the leads they already have.
I built this GoHighLevel automation system to demonstrate how leads can move from initial contact to qualification, follow-up, appointment booking, and CRM management with minimal manual work.
The automation connects key parts of the customer journey inside one streamlined system:
• GoHighLevel CRM and pipeline management
• Automated lead capture and routing
• AI Voice lead qualification
• SMS and email follow-up
• Missed-call text-back automation
• Appointment booking and reminders
• Lead nurturing and reactivation
• Twilio communication workflows
• n8n API and workflow integrations
The objective is simple: respond faster, keep every lead organized, automate repetitive follow-up, and give sales teams a clearer path from lead to booked appointment.
This project demonstrates the type of CRM automation and AI-powered workflow systems I build for businesses that want to reduce manual processes and create a more scalable sales operation.
If your business is still manually following up with leads, managing appointments, or tracking conversations across different tools, there is probably an opportunity to automate it.
GoHighLevel CRM. AI Voice. SMS Automation. Workflow Automation. n8n. Twilio API.
Built to connect the process and keep the follow-up moving.
#GoHighLevel #AIAutomation #n8n #WorkflowAutomation #CRM #BusinessAutomation #Automation #AIvoice