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Provided customer support by managing emails, responding to customer inquiries, handling support tickets, conducting basic research, and maintaining accurate customer records. Focused on clear communication, fast responses, and customer satisfaction.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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When a rep is on the phone with a customer they need to orient quickly.
Is this a new customer or an existing one? What was the last thing that happened on this account? What are they likely calling about?
Switching between tools to find that information while someone is on the line creates delays and mistakes.
We designed this view around one principle: show the most recent and relevant information first without overwhelming the rep with the full history.
Documents, appointments, and activity are all accessible but the screen leads with what is important at the moment.
The rep can read the relationship in seconds and navigate to whatever the customer is asking about without losing the thread of the conversation.
The personal information on the right gives the rep everything they need to have an informed conversation from the moment they open the screen.
Illustrative data project showing how scattered public information can be collected, verified, standardized and organized into an accurate working spreadsheet.
WhatsApp Order Tracking Automation
Built an automated order-tracking system for e-commerce stores that run customer communication through WhatsApp. The moment an order is confirmed, shipped, or delivered, the customer receives an instant, automatic WhatsApp update — no manual typing required.
Problem solved: Store owners were spending hours daily manually checking order status and replying to repetitive "where's my order" messages — time that should've gone into growing the business instead.
Result:
✔ Instant, automatic order updates
✔ Real-time tracking sent directly to the customer
✔ Fewer support messages, happier customers
✔ Hours of manual work saved every week
Stack: WhatsApp Business API, n8n, automation workflows
Sample/concept build — ready to be customized and deployed for your store's order flow.
Want this running for your business? Let's talk.
