Working on different systems lately: • Stripe payments (subscriptions + webhooks) • Zoho CRM ↔ Fi...Working on different systems lately: • Stripe payments (subscriptions + webhooks) • Zoho CRM ↔ Fi...
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Same support inbox, one difference. Left keeps a human on every send. Right lets the AI send on its own once the draft confidence passes 90, refunds and cancellations excluded.
I built both in Relay this week and I still cannot decide.
Would you flip that switch for your own customers, and at what number?
I'd flip it per topic, not per score. A 90 on a question the AI has answered hundreds of times is safe. A 90 on a question it has never seen is still a guess. Can Relay set a different threshold per topic?
The brief was simple. Show a new personalized news feature.
The obvious solution was to show a few clicks in the UI as you choose your topics. Clear, but not very interesting.
So I pulled that moment out of the interface first and turned it into a cloud of topics. You get the idea before you even see the product, then the video drops you back into the real UI and shows where it lives.
I really like these tiny decisions. The feature stays the same, but it feels easier to get and a lot more fun to watch.