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Email Support for E-commerce Store
I provided fast and friendly email support for an online fashion store. Handled 50+ tickets per day including order tracking, refunds, product questions, and delivery issues.
Results:
Reduced response time from 12h to 3h
98% customer satisfaction
Created FAQ
Tools: Gmail, Shopify, Zendes
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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A question got answered correctly at 2am, no one awake to do it.
A customer needed a specific setup answer outside business hours. The bot pulled it straight from the docs and answered it correctly, no ticket, no wait until morning.
→ A good answer shouldn't depend on someone being awake to give it.
The bot pulling the exact doc snippet and replying instantly cuts out the ticket queue and keeps customers moving forward.
3 signs your team is answering the same question, again:
1. Support tickets repeat the same few questions weekly
2. New hires ask what's already documented somewhere
3. Docs exist but nobody actually opens them
→ The fix isn't more docs. It's docs that can answer for themselves.
Nice and easy to use