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Excited to share a recent project focused on expanding direct scheduling and improving patient access across multiple clinics and referral partners within a large healthcare system.
This initiative focused on streamlining workflows, reducing scheduling barriers, and improving the overall patient experience through operational optimization and cross-functional collaboration.
Key outcomes included:
• 42% increase in direct scheduling volume
• 35% reduction in scheduling turnaround time
• 28% decrease in scheduling-related call volume
• Improved patient experience and workflow standardization across teams
Projects like this remind me how impactful operational improvement can be when strategy, communication, and execution align.
Proud to continue supporting initiatives that improve efficiency, strengthen workflows, and create measurable results.
#ProjectManagement #Operations #WorkflowOptimization #HealthcareOperations #ProcessImprovement #OperationalExcellence #Leadership #AccessOptimization #EpicSystems #ChangeManagement
Example of deliverable
Impressive. Keep it up!
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Overview
Improved scheduling operations and team coordination by designing and implementing a structured workflow system, enabling better visibility, smoother handoffs, and more consistent execution.
Context
The scheduling function was managing high-volume requests across time zones, with unclear ownership, limited visibility into pending work, and inconsistent handoffs between team members.
Role
Led the redesign of the scheduling and coordination workflow, working across teams to introduce structure, improve visibility, and create more consistent ways of managing requests.
Execution
- Designed and implemented an Asana workflow to manage scheduling and broader administrative tasks
- Structured request intake, assignment, and progress tracking to improve clarity and ownership
- Created SOPs and training modules to support adoption across the team
- Partnered with IT to implement a shared inbox and calendar with appropriate access and permissions
- Introduced systems to improve information access and ensure smoother handoffs across time zones
Outcome
Scheduling operations became more structured and easier to manage, with clearer ownership, improved visibility across requests, and smoother transitions between team members. The new system reduced friction, improved tracking, and supported more consistent execution across the team.
Developed a scalable business application to manage internal approval workflows, replacing manual processes and improving operational efficiency.
Created a streamlined operations tracker to manage scheduling, care details, and daily workflow in one place.
This system helps reduce missed information, improve organization, and keep everything running efficiently without relying on scattered notes or back-and-forth communication.
I specialize in building simple, effective systems like this for small businesses that need structure without complexity.
If your backend feels disorganized, I can help you fix that.
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