What it automates: • Answers every lead in seconds with real prices and open slots • Books in-lane requests straight into the diary • Holds anything outside the owner's rules (discounts, complaints) for a human, and auto-releases the slot if nobody acts in 6 hours • Follows up when a customer goes quiet, and sends a reminder the day before • Hands the owner a 7 AM Morning Brief: what got booked, revenue, and a "Needs you" list with one-tap Confirm / Release