Contra - A professional network for the jobs and skills of the futureThis journey map illustrates how customers move through key stages of their experience, highlight...
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Marya Ahmad
• Dec 6
This journey map illustrates how customers move through key stages of their experience, highlighting the emotions, actions, and friction points that shape their decisions. By visualizing the full journey, businesses can better understand where users struggle and where meaningful experience improvements will drive higher engagement, conversion, and loyalty.
designthinkingcxjourney
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Marya Ahmad
• Dec 6
Please note: this is showing a very high-level, rough example. I cannot share my actual work.
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The network for creativity
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Creatives on Contra have earned over $150M and we are just getting started