Strategic Incremental Redesign of Legacy B2B PlatformsStrategic Incremental Redesign of Legacy B2B Platforms
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Redesigning a live product that people use daily to do their job is not the same as designing from scratch. The stakes are different. A broken flow doesn't just frustrate users, it costs them money.
I inherited a legacy B2B platform used by professional ticket brokers. Revenue-critical workflows.
The instinct is to redesign everything at once. That's the wrong move.
Instead, I established a shared UX foundation first, layout rules, interaction patterns, component logic. Then I migrated workflows incrementally, one area at a time, always within the same system. Users transitioned without disruption. Teams could ship in parallel without breaking consistency.
The platform never went down. Users never lost their footing.
Incremental migration isn't slow. It's the only approach that works when the product can't afford to break.
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