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Provided professional travel support by assisting clients with flight booking guidance, itinerary planning, travel information, and customer communication. My experience as an Independent Travel Manager focused on delivering accurate travel assistance, resolving customer inquiries, and ensuring a smooth booking experience through clear communication and reliable service.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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If you run a busy team, I’m an operations and automation specialist.
I help small businesses eliminate manual admin by turning repetitive tasks (like tracking forms, student/staff records, or timesheets) into automated background flows using Microsoft 365 tools they already pay for.
If your team is wasting hours copying data between Excel files or chasing updates, I’d be happy to build a quick, simple proof-of-concept flow for you.
Worth a quick 5-minute chat?
good luck craig!
Smart CRM Dashboard Setup 🚀Simplify your client management, bookings, and revenue tracking—all in one place.Built with seamless automation to help businesses stay organized and scale faster!
💬 DM or Hire me to build a custom CRM tailored to your business needs.
I designed a Business Intelligence and financial reporting solution that transforms scattered data from multiple sources into centralized, validated, and decision-ready information.
The solution automates the complete reporting workflow: connecting and consolidating data, cleaning and standardizing information, applying business rules, building a structured data model, calculating financial KPIs, and generating executive dashboards and recurring reports.
Instead of manually combining spreadsheets and preparing reports every reporting period, the workflow creates a repeatable data pipeline that reduces manual work while improving consistency, traceability, and visibility.
Key capabilities include:
Multi-source data consolidation
Automated ETL and data transformation
Data validation and quality controls
Power Pivot data modeling
Financial KPI calculations
Interactive executive dashboards
Automated and scheduled reporting
Exception and duplicate detection
Audit trails and process traceability
Technologies: Excel, Power Query, Power Pivot, VBA, DAX, SQL/CSV data sources and automated reporting workflows.
The goal of the project is not simply to create a dashboard, but to build the automated data process behind it — turning raw information into reliable insights that can support faster business decisions.
All information, companies and metrics displayed in this case study are fictional demo data created exclusively for portfolio purposes.
