SupportPilot — AI Support Automation for SaaS Built an AI-powered support workflow that analyzes ...SupportPilot — AI Support Automation for SaaS Built an AI-powered support workflow that analyzes ...
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SupportPilot — AI Support Automation for SaaS Built an AI-powered support workflow that analyzes customer tickets, applies support policies, retrieves relevant knowledge, generates safe responses, and identifies cases requiring human escalation.
Nugraha's avatar
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@Subham Nahak The policy checks and human escalation path make the workflow feel grounded. How are you measuring retrieval quality before a response is sent?
Subham's avatar
Great question. Right now, I’m keeping the first version intentionally simple: the workflow checks whether the retrieved knowledge is relevant to the ticket and whether there’s enough supporting context before allowing a response to be generated.
If the retrieval is weak or the...
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