Quality Tracking & Ticket Management System – Nestlé

I developed a Quality Tracking and Ticket Management system for Nestlé to centralize and streamline the process of reporting, tracking, and resolving operational issues across teams. Employees can submit tickets directly from the application with supporting details and attachments, after which each ticket is automatically assigned a unique reference number and routed to the responsible processor. Automated HTML email notifications with deep links guide users through each step of the process, ensuring that actions, updates, and communications remain centralized within the system.