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Built an AI-powered customer support automation workflow that can classify incoming emails, identify support requests, retrieve relevant information from a knowledge base, and assist with generating the right response.
The workflow combines AI agents, RAG, embeddings, Pinecone, Gmail, and automated notifications to reduce repetitive support work while keeping human review in the loop.
The flow includes:
📩 Incoming email detection
🤖 AI-based support request classification
📚 Knowledge base retrieval with Pinecone
🧠 Context-aware customer support agent
✍️ Automated response draft generation
🔔 Reviewer notification through Telegram
⚡ Separate handling for non-support emails
I’ve been exploring more ways to combine AI + automation + real-world business workflows, rather than using AI only as a chatbot.
More automation experiments coming soon. 🚀
#AIAutomation #ArtificialIntelligence #Automation #AIAgents #RAG #n8n #Pinecone #OpenAI #WorkflowAutomation #CustomerSupport #GenerativeAI #MachineLearning #BusinessAutomation #Developer #FullStackDeveloper
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Most lead generation tools collect leads.
Mine scores them, analyzes them, and logs them automatically.
I built an AI Lead Intelligence Engine using n8n that triggers the moment a form is submitted. It normalizes the data, runs it through an AI scoring model, detects industry and buying intent using Gemini, assigns a HOT/WARM/COLD tier, and saves everything to a live CRM sheet.
Built for businesses that are tired of chasing cold leads manually.
This is Stage 1. Stage 2 adds automated personalized outreach. Stage 3 adds an AI voice call within 60 seconds.
If you run a business and lose leads because follow-up is slow, this system fixes that.
Love this Lead Intelligence flow! I also build lead scoring with n8n + OpenAI + Google Sheets. Clean execution — how do you handle duplicate leads? Let's connect!
My Contra Discovery Score has reached 114 points, placing me in the top 10% of creatives on the platform. My profile quality and profile completion are both at 100%, with a 5/5 average rating and availability turned on.
As a software engineer specializing in React, .NET, API development, and SAP Business One, I'm continuing to strengthen my Contra presence, showcase my portfolio, and connect with potential clients for new freelance opportunities.
End-to-End Enterprise Automation & System Integration Ecosystem
Overview:
Engineered a comprehensive, end-to-end automation infrastructure in n8n that unifies lead management, appointment scheduling, multi-channel messaging, and robust error handling into a single cohesive ecosystem.
Key Technical Capabilities:
Full-Lifecycle Lead & Booking Automation: Connects customer acquisition channels directly to calendar scheduling and CRM databases without manual intervention.
Multi-Channel Communication Engine: Automated dispatch of confirmation emails, internal team alerts, and priority status updates across integrated communication tools.
Advanced Error Resilience Architecture: Integrated centralized fault-detection workflows that automatically capture, format, and log system exceptions to prevent operational downtime.
Synchronized Data Infrastructure: Real-time multi-directional data sync with Google Sheets, custom APIs, and webhooks for complete operational visibility.
Scalable & Modular Design: Built with dynamic branching logic to easily adapt and expand as business throughput grows.
Tech Stack & Tools:
n8n, Google Calendar API, Gmail API, Google Sheets API, Custom Webhooks, JSON Parsing, REST APIs.
The centralized fault detection workflow is critical because silent API failures often cause more headaches than obvious crashes. Logging exceptions in a structured format makes troubleshooting significantly faster when a specific integration step breaks.