UX Architecture for a Frictionless Sports Physio Booking FlowUX Architecture for a Frictionless Sports Physio Booking Flow
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If booking an appointment feels like filing taxes, patients will drop off.
Most sports physio clinics lose clients to phone tag, hidden pricing, and tedious paperwork.
When designing APEX, my goal was simple: turn a complex clinical intake into a frictionless 4-step booking flow.
Here is the UX architecture behind it:
🔹 Intent Over Calendar Instead of forcing a calendar on day one, we start by categorizing the athlete's goal—rehab, performance, or assessment. This builds trust and aligns the session with their specific physical needs.
🔹 One Decision Per Screen To eliminate cognitive overload, every stage requires exactly one choice. Clean progression, zero friction.
🔹 Transparent Booking Clear pricing tiers, live weekly slot grids, and an automated waitlist—all in one place. No phone calls required.
🔹 High-Performance Aesthetic Dark-first canvas (#0D1013) to minimize eye strain, paired with vibrant electric-lime tokens (#C2FD0A) to guide high-intent actions.
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