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Call Center Performance Analytics Dashboard
Tools: Excel, Advanced Formulas, KPI Design
Description:
Developed a comprehensive productivity dashboard tracking outbound connectivity, call efficiency, attendance, talk time, break utilization, and agent rankings. Designed performance scoring models and visual reporting systems to support workforce management and operational decision-making.
The network for creativity
Join 1.25M professional creatives like you
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Creatives on Contra have earned over $150M and we are just getting started
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