Built a 24/7 AI Receptionist for a Dental Clinic — Respond.io (http://Respond.io) + Telegram +Built a 24/7 AI Receptionist for a Dental Clinic — Respond.io (http://Respond.io) + Telegram +
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Denty — From Consultation to Signed Consent. Built with Base44.
For this #Base44Challenge, I wanted to showcase something beyond a landing page or a beautiful prototype.
A real product. Solving a real problem.
Meet Denty, an AI-powered dental platform designed to simplify clinical documentation and patient consent workflows.
Here's what makes it different.
Instead of manually preparing everything after a consultation, a dentist can upload a transcript and let AI extract the relevant patient information.
The clinician remains in control, reviewing and editing the extracted details before preparing documents.
From there, Denty supports treatment planning, consent form generation, clinical document management, secure signature requests, and downloadable signed PDFs.
It also supports multi-clinic operations, team management, and activity tracking.
Why Base44?
I wanted to move quickly without compromising the product experience.
Base44 helped with application development, data integration, and AI features. But building a usable product required much more than prompts: thoughtful UX, careful design, testing, debugging, and repeated improvements.
Why a 6-minute video instead of 30 seconds?
Because I wanted to demonstrate the product rather than simply show it.
30 seconds can introduce an idea. It cannot meaningfully demonstrate every step of a workflow like this.
In the full recording, you'll see Denty create structured information from a consultation, generate documents, send a signature request, and demonstrate the patient signing process.
This is a functional product, developed for a real-world use case, shared with my client's approval.
Your technicians are fixing problems. But who's keeping your customers updated?
Imagine a customer books an emergency HVAC repair.
They receive no confirmation. The technician is dispatched, but nobody sends an arrival update. The customer calls your office twice, and your receptionist has to manually check the job status.
The repair gets completed, but the follow-up message is forgotten.
This isn't just a communication problem. It's a disconnected workflow problem.
The Hidden Problems in Field Service Operations
Missed booking confirmations and appointment reminders.
Customers repeatedly calling for technician updates.
Disconnected booking systems and customer databases.
Delayed responses to rescheduling requests.
Forgotten service completion messages and feedback requests.
The Solution: Twilio SMS Automation Powered by n8n
I can build a custom Twilio + n8n workflow automation system that connects your booking software, customer database, and SMS communications.
Instead of manually updating every customer, the system can send timely, event-based notifications throughout the service journey.
How the Automation Works
Booking System → n8n Webhook → Data Validation → CRM Lookup → Twilio SMS → Delivery Status Tracking
1. Booking Trigger: A new service appointment sends booking details to n8n through a webhook.
2. Data Validation: The workflow verifies the customer information, phone number, booking status, and messaging consent.
3. CRM Integration: The workflow retrieves customer and appointment details from HubSpot.
4. Twilio SMS: An automated confirmation is sent to the customer with relevant appointment information.
5. Conditional Logic: Invalid records are flagged for staff review instead of sending incorrect messages.
6. Delivery Tracking: Twilio status callbacks update message delivery records and flag failures for follow-up.
7. Technician Updates: Subsequent booking-status events can trigger arrival notifications, completion messages, or approved follow-ups.
What Your Business Gains
✓ Less repetitive communication work for office staff.
✓ More consistent customer appointment updates.
✓ Better visibility into messaging and delivery failures.
✓ Fewer manual steps between booking and customer notification.
✓ A scalable workflow that can integrate with existing business software.
This solution can be customized for HVAC companies, plumbing businesses, electrical contractors, appliance repair services, and other field service providers.
Let's Improve Your Customer Communication
Already know what you need? → Let's build your Twilio SMS automation and connect it to your existing booking or CRM system.
Not sure where to start? → Share how your business currently handles appointments and customer messages. I'll help identify which parts can be automated.
SEO Keywords
Twilio SMS Automation • Twilio API Integration • n8n Automation • SMS Workflow Automation • Field Service Automation • HVAC Automation • Appointment Reminder Automation • Customer Notification System • Automated SMS Notifications • CRM Integration • HubSpot Automation • Webhook Integration • Business Process Automation • Service Booking Automation • Technician Dispatch Notifications • Twilio Developer • n8n Developer • REST API Integration • Customer Communication Automation • SMS Delivery Tracking • Workflow Development • Low-Code Automation • Custom Business Automation • Field Service Management • Twilio Webhooks
Result: A proposed automated customer communication system designed to reduce manual messaging, improve appointment visibility, and keep field service customers informed throughout their service journey.
flagging bad records for staff review instead of sending a wrong text is a really careful touch. how are you finding field service companies to show this to