When you automate inquiry triage and reply drafting, where do you keep a human in the loop? I'd be curious whether you let the workflow auto-send for low-priority emails or route everything through an approval step first, since a wrong reply to a high-value lead costs far more than the time saved.
For the human-in-the-loop approvals on complex cases, what decides when a ticket gets escalated: a confidence score from the classification step, or rules like keywords and customer tier? That threshold is usually where these n8n flows either save time or create review noise.