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Public services rarely operate in isolation.
One citizen or business journey can depend on multiple services, systems, approvals and handoffs. When one dependency slows down, understanding where the journey is blocked and what it affects downstream becomes a systems problem.
CIVARA / 007.01 Public Service Operations Command explores how service teams could see journeys, dependencies, bottlenecks and service health from one operational view.
Not another government dashboard. An exploration of the human operational layer behind joined-up public services.
Independent concept study by Jemirae, using Ghana as a research context. Not commissioned, endorsed by, or affiliated with the Government of Ghana. Demo data only.
#govtech #enterpriseux #servicedesign #digitalgovernment #jemirae
Showing where a journey gets blocked is the part that matters in a dashboard like this.
Very true and that's why we've the attention required card as well.
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