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Unpopular opinion: 24 onboarding screens is not too many.
It's too many if they're collecting data you never use.
It's exactly right if every answer shapes what the user sees next their theme, their notification cadence, their quote categories, their goals.
Length isn't the problem. Irrelevance is.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Onboarding Flows that convert users into consistent users
Good job
Built a CS onboarding playbook from scratch for a SaaS team that had none. 📋
Every new customer was getting a different experience depending on who picked up the ticket.
No docs. No checklist. No defined handoff.
I fixed that.
Built a full onboarding playbook, escalation process, and internal knowledge base from zero.
Result: consistent customer experience across the team, fewer repeat tickets, and a foundation they could actually scale.
The best CS teams aren't the ones who work the hardest. They're the ones with the best systems.
👉 Available as a service at contra.com/siddharthp
Working closely on branding + landing page development…
and now I can’t decide 👀
Which one feels more premium to you?
A or B no overthinking, just vibes.
38 votes
Ends in 1d
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