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An answer can cite the right page and still omit the condition that makes an instruction valid.
In my Shamrock Marketing work, Azure AI Search retrieves technical PDF passages and Azure OpenAI builds answers with document and page citations.
For evaluation, I'd use questions where a procedure applies only under a stated condition. I'd check whether the answer carries that condition through, then open the cited passage to verify it.
My acceptance criterion is that each actionable statement has enough source support for someone to check it. A citation count alone doesn't tell me that.
kapilchauhan.netlify.app
Shamrock Marketing: Technical knowledge RAG | Kapil Chauhan
A citation-backed RAG system for standards, workflows, and product knowledge
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