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Cooper's Bakery has been part of Bangladesh's story since 1984. 50+ outlets. A name almost everyone recognizes.
Their website hadn't kept up. Static image grids for a menu. Forms that led nowhere. No real link between the site and the people actually running the stores.
For @Base44 x @Contra's #GiveItAGlow challenge, I rebuilt it — not just a nicer homepage, but a system the bakery can actually operate on.
The core of it is an AI concierge that does the work a staff member usually has to do over WhatsApp or phone:
→ Understands whether someone wants a regular cake or a custom event order, and takes them down the right path
→ Checks their location against branch coverage before going further
→ Walks through sizing, flavors, and design — with reference images shown right in the chat
→ Once confirmed, auto-generates an order summary and sends it straight to the branch manager
No more messy back-and-forth. No more lost details. The customer gets a smoother experience, and the bakery gets a clean, ready-to-fulfill order.
I didn't want this to end at submission, so I showed it to Cooper's General Manager. They liked it enough that we're meeting Monday to talk about rolling it out for real.
That's the goal I had going in — not a demo, something a business would actually want to keep.
Before: https://www.coopersbakery.com/
Thanks to @Base44 and @Contra for the challenge.
#GiveItAGlow
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I developed an intelligent customer support and notification automation system designed to improve response times and customer satisfaction. The workflow automatically receives customer inquiries, categorizes requests based on priority levels, routes support tickets intelligently, sends real-time notifications to administrators, and delivers personalized email responses to customers. The system ensures every customer request is processed efficiently without manual intervention while maintaining a seamless support experience.
Problem
Businesses frequently struggle with delayed customer responses, missed support requests, and inefficient ticket management processes. Manual handling of customer inquiries can significantly impact customer satisfaction and operational productivity.
Solution
I designed and implemented an AI-powered customer support automation system that:
Automatically receives customer requests through webhooks.
Categorizes support tickets based on urgency and priority.
Routes customer inquiries intelligently using conditional logic.
Sends real-time notifications to support teams.
Delivers personalized email confirmations automatically.
Maintains customer records through automated data processing.
Reduces manual intervention across customer support operations.
Provides scalable and intelligent workflow automation for growing businesses.
Technologies Used
n8n Workflow Automation
Webhooks
Gmail API
Google Sheets API
Telegram Bot API
REST APIs
Conditional Logic
JavaScript Expressions
HTTP Requests
Data Transformation
Business Process Automation
System Integration
Results
Fully automated customer support workflows.
Faster customer response times.
Improved customer satisfaction.
Intelligent ticket prioritization and routing.
Reduced operational workload significantly.
Real-time administrative notifications.
Scalable enterprise-grade automation architecture.
Enhanced productivity across support operations.
Skills
AI Automation
Workflow Automation
Customer Support Automation
Business Process Automation
API Integration
n8n Development
System Integration
Email Automation
Notification Systems
Data Automation
Process Optimization
Enterprise Automation
Tools
n8n
Gmail API
Google Sheets
Telegram Bot API
REST APIs
Webhooks
JavaScript
JSON
HTTP Requests
Postman
GitHub
Google Workspace
Hashtags
#n8n #CustomerSupportAutomation #WorkflowAutomation #AIAutomation #BusinessAutomation #APIIntegration #WebhookAutomation #TelegramBot #GmailAPI #NoCodeAutomation #EnterpriseAutomation #SystemIntegration #EmailAutomation #DigitalTransformation #BusinessProcessAutomation #CustomerExperience #AutomationEngineer #AIWorkflows #ProductivityAutomation #SmartAutomation
This is the type of workflow i loved ❤️❤️❤️❤️
DecisionOS — The Operating System for Organizational Intelligence
DecisionOS is a modern enterprise platform designed to help teams capture, analyse, approve, and remember every important business decision.
Instead of losing context across meetings, messages, and documents, teams can bring everything into one structured workspace—discussions, evidence, alternatives, risks, votes, approvals, and outcomes.
The working principle is simple: teams create a decision, add context and supporting evidence, compare possible options, identify risks, gather feedback, and complete a formal approval process. After the decision is made, DecisionOS tracks the result, records lessons learned, and preserves the full history for future teams.
The product was designed in Flowstep AI as a complete decision lifecycle experience, with AI-powered summaries, risk analysis, decision health, dependency mapping, voting, timelines, outcome reviews, and searchable organizational memory.
Think of it as GitHub for business decisions.
don't forget to include your flowstep link!
Project Link: Fondly
So, I've always had this issue: I don't know what to give my friends that they'll genuinely like. I also never know what to say when people ask what to give me.
The problem isn't the gifts themselves: it's the loss of a nice surprise. Wishlists take the surprise away, and saving my own gift ideas in Excel sheets takes it away too. I didn't know how to keep track. So, I built Fondly.
It sends you random suggestions: it could be a friend asking, or the app just trying to get your vibe. You never know! You can also add gifts for yourself or a friend into Vaults. Vaults remain unseen, only when it's for someone else do you get to use it to find the perfect gift.
It's basically using a recommendation algorithm, but instead of downright selling things, it's about surprises! A surprise could be bought, made by hand, or just spending time together. It preserves that moment of giving someone exactly what they want, and that shared, happy surprise.
The workflow:
Brainstorm with ChatGPT and Claude > Despair > Design with Canva > First Draft > Iteration > Find out I could have edited manually instead of wasting my messages > Final Draft!
Enjoy (the surprise)! 😄
I like the app! Did you transfer the designs from Canva to Flowstep?