Scenario planning to reduce NHS wait times

The NHS faced severe inefficiencies in emergency departments due to: - Poor visibility into bed availability - Ineffective discharge processes - Reliance on manual systems (whiteboards, spreadsheets updated every 6–8 hours)

Led the end-to-end design of the Decision Navigator, focusing on: - Synthesizing discovery research and stakeholder needs - Creating journey maps to visualise pain points in patient flow - Designing an intuitive information architecture for real-time decision-making - Running interviews and prototype testing with NHS stakeholders (GMs, clinicians)

Built for clarity, speed and alignment with existing staff workflows.