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Scenario planning to reduce NHS wait times
The NHS faced severe inefficiencies in emergency departments due to:
- Poor visibility into bed availability
- Ineffective discharge processes
- Reliance on manual systems (whiteboards, spreadsheets updated every 6–8 hours)
Led the end-to-end design of the Decision Navigator, focusing on:
- Synthesizing discovery research and stakeholder needs
- Creating journey maps to visualise pain points in patient flow
- Designing an intuitive information architecture for real-time decision-making
- Running interviews and prototype testing with NHS stakeholders (GMs, clinicians)
Built for clarity, speed and alignment with existing staff workflows.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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