A visitor chooses a firing service and an available sample window, then records the number and size of pieces, clay body, rated cone, glaze, dryness, and contact details. The journey ends with the chosen time and a reservation reference. The same record reaches a private owner workbench for review, notes, rescheduling, and progress tracking. Compatibility remains a human decision, so the workflow saves messages and transcription without implying that physical work has been approved for firing.