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• 20h
Most agency founders don't have a growth problem. They have a systems problem wearing a growth problem's clothes.
I'm Usama. Operations Manager for agency founders who've outgrown chaos.
I fix the backend so the front end can grow.
If your agency is scaling faster than your systems. let's talk. 👇
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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• 2d
Are you looking to reclaim your time and focus on scaling your business? I provide high-level administrative support and operational efficiency to help entrepreneurs and busy teams stay organized. I specialize in streamlining workflows, managing day-to-day tasks, and ensuring nothing falls through the cracks.
I pride myself on a communication style that is warm, informative, and transferable—ensuring that every task I complete is easy for you to review and integrate into your business.
Core Competencies:
Executive Support: Email management, calendar scheduling, and travel coordination.
Data & Documentation: Expert-level data entry, Google Sheets/Excel management, and professional document formatting (Reports, Manuals, and Presentations).
Customer Support: Responding to inquiries, managing CRM records, and maintaining client relationships.
Research & Strategy: Comprehensive market research, lead generation, and content curation.
Project Coordination: Keeping tasks on track using tools like ClickUp, Trello, or Asana.
Tools & Software:
Productivity: Microsoft Office 365, Google Workspace.
Design & Layout: Canva, Figma.
Management: ClickUp, Calendly, Slack.
Why Hire Me?
I don’t just "do tasks"—I look for ways to make your business run better. My background in data and strategic planning allows me to handle complex assignments with precision and a results-oriented mindset.
Let’s connect and discuss how I can take the weight off your shoulders so you can focus on the big picture!
Tips for your Upwork Profile:
Professional Photo: Use a high-quality headshot with good lighting and a neutral background.
Portfolio: Even if you are a "General" VA, upload samples of organized spreadsheets, a Canva-designed presentation, or a sample project plan.
Testimonials: If you’ve worked with clients outside of Upwork, use the "Request a Testimonial" feature to build early social proof.
• 2d
Built a fully connected Notion OS designed for managing operations in a multi-property environment.
The system links Projects, Staff, Properties, and Tasks into a single structure, with rollups and relations that provide real-time visibility on workload, priorities, and deadlines.
It allows you to track who is responsible for each task, monitor project progress, and quickly identify overdue or high-priority items.
Designed to support ongoing operations, not just task tracking — including workload management and centralized oversight.
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